Well Pump Warranty: What's Covered & For How Long

Typical Warranty Coverage

Manufacturer Warranty

• Covers defects in materials and workmanship
• Does NOT cover installation problems
• Does NOT cover wear and tear
• Typically requires proof of purchase

Duration

Parts vs Labor

• Manufacturer: Parts only (usually)
• Installer: May include labor
• Ask about both before installation

Installer Warranty

• Covers workmanship
• Typically 1-2 years
• May cover pulling pump
• Varies by company

What Voids Your Warranty

Sand/Sediment Damage

• Most common warranty denial
• Abrasive wear on impellers
• Not a manufacturing defect
• Shows as scored impellers, worn diffusers

Running Dry

• Pump ran without water
• Burns out motor, damages seals
• Low water conditions are your responsibility
• Low-water cutoff can prevent this

Electrical Issues

• Wrong voltage supply
• Lightning damage
• Power surges
• Improper wiring

Improper Installation

• Wrong size pump for application
• Incorrect wire gauge
• Pump not properly aligned in casing
• Some warranties require professional install

Non-Water Well Use

• Using in cistern, pond, etc.
• Pumping chemicals
• Commercial/industrial use if residential pump

Modifications

• Alterations to pump
• Using non-OEM parts
• Removing safety devices

Warranty by Major Brand

Goulds/Xylem

• Residential: 1-3 years
• Premium GS series: 5 years
• Well-documented claims process

Grundfos

• Standard: 2 years
• Premium SQ/SQE: 5 years
• Known for honoring warranties

Franklin Electric

• Motors: 1-3 years
• SubDrive systems: 2-3 years
• Requires authorized installer

Pentair/Myers

• Standard: 1-2 years
• Some models: 5 years

Check Your Specific Model

• Warranties vary by product line
• Read the actual warranty document
• Register your pump online

Making a Warranty Claim

What You'll Need

• Proof of purchase (receipt)
• Date of installation
• Serial/model number of pump
• Description of failure
• May need the pump itself

Process

1. Contact manufacturer or installer
2. Provide documentation
3. Pump may need to be pulled and inspected
4. Manufacturer evaluates cause of failure
5. Approved: Replacement pump sent
6. Denied: They'll tell you why

Who Pays for Pulling?

• Manufacturer warranty: Parts only—you pay labor
• Installer warranty: May cover labor
• Pulling pump: $300-$800+
• This is often the biggest cost

If Warranty Denied

• Ask for written explanation
• Review warranty terms
• Appeal if you disagree
• Sometimes negotiable

Protecting Your Warranty

Keep Records

• Receipt/invoice
• Model and serial numbers
• Installation date
• Installer contact info

Use Professional Installer

• Some warranties require it
• Proves proper installation
• They know warranty requirements

Install Protections

• Lightning arrester
• Surge protector
• Low-water cutoff
• These prevent common warranty-voiding failures

Register Your Pump

• Many manufacturers offer online registration
• Creates record of ownership
• Sometimes extends warranty

Frequently Asked Questions

How long is a well pump warranty?

Typically 1-5 years. Basic pumps: 1-2 years. Premium pumps: 3-5 years. Check your specific model.

What voids a well pump warranty?

Sand damage, running dry, electrical issues, improper installation, non-water well use. Keep records of proper installation.

Does warranty cover labor to pull the pump?

Manufacturer warranty: Usually no—parts only. Installer warranty: Sometimes. Ask before installation.

My pump failed after 2 years. Is it covered?

Depends on your warranty term and cause of failure. Even if in warranty period, damage from sand/dry running isn't covered.

Is it worth buying extended warranty?

Depends on cost vs. risk. Premium pumps already have 5-year warranties. Consider if in sandy/low-water conditions.